Wednesday, December 7, 2011

Warning to protect Internet Modems against power surges and lightning damage

The lightning season, the period from December through April, is upon us. Lightning storms may be fascinating to some people, but they can cause damage to home appliances and electronics.

During these six months there is a potential for lightning strikes to hit your house or nearby power lines. If this happens, the electricity can travel through the phone lines, causing damage to phones and modems.

Internet users must be particularly vigilant and be prepared for Mother Nature’s onslaught during this time of year when telephone/modem router line is most vulnerable, because of the frequency and severity of thunderstorms and the constant threat from lightning ground currents.

We thus wish to advise customers to protect their phones and modems from harmful ground currents caused by nearby lightning strikes, by acquiring lightening protectors to enjoy peace of mind during bad weather conditions. Internet users are further advised there are separate lightening protectors either for single or multiple devices.

Whenever there is a thunderstorm, it is possible that lightning or electrical power surges caused by lightning, may damage one or more of computer components with excessive voltage. All types of modems are especially susceptible, because a harmful power surge can reach the modem in two ways – through the electrical power grid and through the telephone line to which the modem is connected.

We advise customers that whenever it rains they should unplug their computers and modems, completely from the wall socket in order to avoid damage from harmful power surges. Not only should all power supply cables be unplugged, but also any telephone/fax cables that are connected to the computer.

Our advice to customers to take precautionary measure should be taken seriously as customers will be liable for the replacement of their modems if they are damaged or broken as a result of power surges and/or lightning attacks.  

However, Telecom Namibia has taken all precautionary measures to minimise network related faults caused by adverse weather conditions and to ensure that our network equipment survives the worse lightening attacks. Our technicians will be readily available to ensure that interruptions of any nature are rectified as quickly as possible.

3 comments:

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